Refund and Returns Policy

1. Introduction

At ArtPavilion, we want you to have a positive experience every time you shop with us. Occasionally though, we know there are situations that may want you to return items you have purchased. This Return & Refund Policy sets out our conditions for accepting returns and issuing refunds for items purchased on the ArtPavilion Marketplace on behalf of our sellers. It also sets out when we will not accept returns or issue refunds.

2. Overview

ArtPavilion is a portal that connects buyers to different sellers across Nigeria, creating ease of shopping products from the comfort of your homes, studios or work places using your PCs or Mobile devices. ArtPavilion does NOT run a warehouse, store or any physical outlets for products on this website.

3. Return period and conditions for acceptance of returns

Subject to the rules set out in this Return and Refund Policy, sellers on ArtPavilion offer returns for most items within 7 working days post delivery. We do not accept returns, for any reason whatsoever after the returns period has lapsed. Hence, our refund and returns policy lasts 3-5 days. If 5 days have passed since your purchase delivery, we can’t offer you a full refund or exchange.

To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

Downloadable products such as software, e-books, and other e-products.
Some health and personal care items

You may return items purchased on ArtPavilion within the returns period (within 3-5days of delivery), for the reasons listed below:

Reason for Return	Applicable Product Category
I changed my mind	All product categories except: Events Tickets Products with broken seals or missing tags
Size is correct but doesn’t fit as expected	Clothing and shoes only
Item stopped working well after usage	All product categories except: Clothing Electronics tools
Item received broken or defective	All product categories
Packaging was damaged	All product categories
Item received with missing parts or accessories	All product categories
Item received used or expired	All product categories except software
Item seems to be fake/unauthentic	All product categories
Wrong item/colour/size/model	All product categories

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

4. Packaging returns

When returning an item for any reason, you must do so in the exact condition you received it from ArtPavilion, with its original packaging and all tags and labels attached. Returned items are your responsibility until they reach us, so ensure they are packaged properly and can’t get damaged on the way.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. For incorrect, defective, or damaged items, you will also be refunded for the delivery costs, else shipping costs unfortunately, are non-refundable.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

6. Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@artpavilion.com.ng.

7. Sale items

Please note that only regular priced items at our marketplace may be refunded. Sale items cannot be refunded.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@artpavilion.com.ng and an address to send your item will be advised via email.

9. Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.